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Sun Valley Alpaca Co logo

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Returns & Exchanges

Ensure total satisfaction with your purchase from Sun Valley Alpaca Co with our 100% Satisfaction Guarantee. Easy returns and exchanges within 30 days for US customers, easy online return requests, and detailed return guidelines.

Our Satisfaction Guarantee

At Sun Valley Alpaca Co. (Inca Brands), your satisfaction is our top priority. We are committed to providing high-quality products and excellent service, and we want every customer to be happy with their purchase. If you are not completely satisfied

Return Policy

We want you to be fully satisfied with your purchase. If something isn’t right, we're here to help. You may return new, unworn, and unwashed items within 30 days of delivery for a refund. To qualify:. All original tags must be attached. Items must be

Exchanges

Need a different size, color, or item? We’re happy to help!. To make an exchange, please follow these steps:. Submit a Return Request for the item you’d like to return. Place a New Order for the desired item. This process ensures that your new item i

Extended Holiday Return Period

We want your holiday shopping to be stress-free and worry-free. For Holiday Purchases:Items purchased between November 15 and December 15 are eligible for return through January 15 of the following year — giving you extra time for gift-giving and exc