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Returns & Exchanges

Ensure total satisfaction with your purchase from Sun Valley Alpaca Co with our 100% Satisfaction Guarantee. Easy returns and exchanges within 30 days for US customers, easy online return requests, and detailed return guidelines.

Our Satisfaction Guarantee

At Sun Valley Alpaca Co/Inca Brands, we are committed to your satisfaction. That's why we offer a Satisfaction Guarantee, striving to ensure that each and every customer is happy with their purchase. If, for any reason, you are not completely satisfi

Return Policy

U.S. Customers can return new, unworn, and unwashed items with original tags attached within 30 days for a refund. Please note that items should not be altered. We reserve the right to deny returns that do not meet our policy or are determined to be


To exchange an item, please complete your return request first and then place a new order for the desired item. Our customer support team will then process your return and ensure you are all taken care of. Note that the website displays real-time sto

Extended Holiday Return Period

We want to make sure you can complete your holiday gift purchase with confidence. Items purchased between November 15th through December 15th will have an extended return period until January 15th of the following year. We are happy to provide this e