Shipping InsuranceUpdated 6 hours ago

Shipping Insurance with Route

We’ve partnered with Route to offer you added peace of mind with every order. Route provides optional package protection and real-time tracking, so your delivery experience is as smooth and worry-free as possible.

Optional Protection

Adding Route to your order at checkout ensures your package is protected against loss, theft, or damage during transit.

• Route+ Package Protection

  • Covers lost, stolen, or damaged packages.

  • Easy claims process with quick replacements or refunds.

  • Just select Route+ at checkout to protect your purchase.

• The Route App (Free)

  • Track all your online orders in one place.

  • Get live shipping updates and interactive maps.

  • No more digging through emails for tracking numbers!

Learn more at route.com

Important Notes

• Route is optional and can be removed at checkout.

• If you decline Route, Sun Valley Alpaca Co. is not responsible for lost, stolen, or damaged packages once they leave our warehouse.

• Route insurance is non-refundable, even if your order is returned.

Filing a Claim with Route

• For packages marked as “delivered” but not received:
  Submit a claim no sooner than 5 days after the marked delivery date and no later than 15 days. This window helps ensure the package wasn’t misdelivered or left nearby.

• For lost packages (not marked as delivered):
  Submit a claim after 7 days (or 20 days for international shipments) and within 30 days of the last tracking update.

Need help with your Route coverage or claim? Visit Route Support or contact us, we’re happy to help guide you through it.