Sun Valley Alpaca Co logo
Sun Valley Alpaca Co logo

All articles

International ShippingUpdated 6 hours ago

International Shipping Policy

We’re pleased to offer international shipping for customers outside of the United States. All international orders are shipped via USPS Priority Mail International, regardless of the shipping option selected at checkout.


Notice for Canadian Customers

Due to current customs regulations, we are unable to ship directly to Canada at this time. This decision helps us stay in compliance with import laws and avoid potential issues at customs.

If you’re in Canada, you’re welcome to place an order using a U.S.-based shipping address.


What to Expect with International Orders

Please keep the following in mind:

  • Additional fees may apply, including customs duties, taxes, paperwork fees, and handling charges. These are set by your destination country.

  • Delivery times may be longer due to customs clearance or international transit.

  • Tracking may be limited or unavailable once your package leaves the United States.

  • You are responsible for all customs duties, taxes, and import fees. These charges are billed separately by USPS or your country’s postal authority.

  • If you refuse the package, it will not be returned to us, and no refund will be issued.


Order Processing & Verification

To protect our customers, all international orders are subject to review. This includes:

  • Credit card authorization

  • Shipping address verification

Occasionally, this may cause a slight delay in processing.


Click here to view our Domestic Shipping Policy.

If you have any questions about international shipping or need help with placing your order, please contact our customer service team, we're happy to assist!

Was this article helpful?
Yes
No