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Forgot to Enter a Coupon CodeUpdated a year ago

I forgot to add my discount code. What should I do?

Unfortunately, we are unable to retroactively apply discounts once the order has been placed. If you have a discount code you forgot to use, here are your options.

  1. Please contact us within 30 minutes to cancel & replace your order 
    All orders are time and date stamped but provided your order has not completed processing (typically within 30 minutes) through your credit card issuer.

  2. Place a new order for the items and input the code 
    In the Notes section, indicate the first order number and your desire to refund it, and we'll take care of the rest! This is a wonderful solution for late-night orders or those outside of our customer service window. 

    Please be advised it may take 3-5 days for your refund to be applied to your card, even though we do it first thing the next business day. 

  3. Contact us for store credit equal to your discount amount
    We can apply your discount to your account for use at another time. Please be aware that this amount will not be able to be used in connection with any other promotions other than free shipping since it is a promotional discount already. We can only apply one discount value to your account at a time. Orders, sales, and promotions can not be stacked.

If we are unable to cancel your order, you will either need to place a new order with the discount code and return the original order (excluding final sale items). You can find your ordered projects in the "Ordered" tab in your My Orders page.

PLEASE NOTE: Discounts and/or promotions other than Free Shipping cannot be stacked. If you’ve already taken advantage of a discount or promotion, we will not be able to apply a second discount or promotion to your order.

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